My phone is under two years old: manufacturer warranty or independent repairer?
Before entrusting us with a recent device, ask yourself one question: is the fault a defect, or an accident? The answer dictates what comes next.
In France, every device sold new carries a two-year legal conformity warranty with the seller. It covers defects that aren't your doing: a battery failing prematurely, a button that stops working, a screen showing lines without any impact.
When to go through the seller
If the device is under two years old and the fault looks like a defect, start with the seller or the manufacturer: the repair should be free. A repair at an independent can void the remaining manufacturer warranty, and it would be a shame to pay for what you are owed. We tell you frankly on the phone.
When an independent repair makes sense
- Breakage: drop, cracked screen, water damage. No legal warranty covers them; the manufacturer charges for the whole module, often with a board swap and data loss.
- Warranty refused: the manufacturer found a trace of moisture or impact and declined. You have the report, we take over.
- Data: the manufacturer replaces, we repair. If your photos aren't backed up, the difference matters.
- Device over two years old: the question no longer arises.
What we guarantee
Twelve months on the repair done, parts and labour. And an honest answer to “should I really entrust it to you?” before we start.
This is general information, not legal advice: for a dispute with a seller, consumer associations are the right people to talk to.
Also worth reading
The 12-month warranty: what it covers, and what it doesn't
Every repair is guaranteed for twelve months, parts and labour. What that means in practice, how to claim it, and the two logical exclusions.
The 49 € diagnosis, deducted if you repair: exactly how it works
What the diagnosis includes, why it has a price, when you don't pay it, and why we prefer that to a “free diagnosis”.
Repair the component or replace the board: why we almost always choose the component
A new logic board is half the device's price, and your data lost. A component is a few euros. The two approaches, and what each one implies.